Training Program

A Hamlet participant wearing a black t-shirt is talking to a customer seated in the cafe. The customer has just been served a burger and salad, and a large glass of cola.

Hamlet’s purpose is to provide participants with hands on experience in a real working cafe environment. We build skills and confidence through two main training programs; kitchen skills program and cafe skills (customer service) program.

We know that everyone has different needs so we make sure the training program can work for you. We work with you to make a plan for your hours, what your goals are for the program and how we will make the training work for you.

When you begin your journey with Hamlet you will be provided with a uniform (t-shirt and apron).

At the end of your training program we celebrate your achievement with your family and friends, and you can meet potential new employers at a Hamlet graduation. We love to celebrate!

If you have any questions about the training program please:

Cafe Skills + Customer Service

Three of Hamlet's participants are seated at a table in the cafe talking to each other wearing black t-shirts. There is a bottle of water and two glasses sitting on the timber table.

10 Hours per week commitment. On average it takes around 150 hours to complete our training program.

This program is ideal for those wanting to build skills in the hospitality/customer service industry.

Hamlet offers individualised support to all participants in order to help you achieve your goals and provide you with the skills you need to secure employment in the customer service industry.

Key skills you will learn include: customer service, point of sales, floor management, working in a team, and workplace communication.

Apply for Training Program

Kitchen Skills

Five of Hamlet's chefs working in the kitchen wearing black t-shirts and navy aprons. One of the chefs is cutting up a rolled pork whilst another three chefs are working together plating up the meals.

10 Hours per week commitment. On average it takes around 150 hours to complete our training program.

This program is perfect for those interested in starting a career in cooking or looking to get their foot in the door in the hospitality industry.

Hamlet offers individualized support to build skills at your own pace in a real-life working environment.

Key skills you will learn include: OH&S, working in a commercial kitchen, food safety, food preparation, kitchen equipment, and basic cookery methods.

Apply for Training Program

Meet our Participants

Clayton

I feel like I am treated just like everyone else. They made me feel like a part of the team.

2020 Training program participant

James

I felt excited to be given a second chance.

2021 Training program participant

Sophie

Anxiety has been replaced with excitement for my future.

2021 Training program participant

Meet more Participants